You get more with honey than vinegar

Today I was flying back from Charlotte, NC to South Bend, IN. I had one stop at Cincinnati, OH but due to a late start in Charlotte, I missed my connecting flight home. I had a feeling it was going to be close so I trucked it from Concourse C to A, to no avail. When I arrived at the desk, there was a lady berating the gentleman at the counter. She walked away so I approached. I asked him what I should do and he pointed me in the direction of the crazy lady and some Delta direct phones.

When I arrived at the phones, the crazy lady was yelling desperately at the person on the other side of the line explaining her woeful story of missing a connecting flight and how it wasn’t her fault. I calmly picked up the phone, told the person what happened in one sentence and didn’t even mention that it was Delta’s fault. I just said I’d like to make it home tonight.

The person helping me could hear the other lady and commented that someone didn’t sound to happy near me. I laughed and told her nope and that is was hard to hear so if she could speak up that would be helpful. She said, “Oh, there is only one seat left…got it for you.” She told me to head over to the desk where my ticket would be printing and to have a nice flight. I thanked her and that was that.

The lady didn’t show up at the gate for quite a while and I thought justice had been served. Unfortunately, she did get a seat on the flight, probably with some even nastier vinegar but my experience was stress free and easy.

I just want to remind people not only is honey easier on the service people in this world who are just doing their jobs but it is also less stressful for you.